Refund policy
At XTRA MEDIUM, most garments are made by us, ensuring that you receive a uniquely crafted garment. Due to this personalized approach, WE DO NOT ACCEPT RETURNS. However, we understand that sometimes adjustments are necessary, which is why we gladly offer exchanges under the following conditions:
Exchange Eligibility:
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Items must be unworn, unwashed, and in their original condition with all tags attached.
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Exchanges must be requested within 7 days of receiving your order.
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The item you wish to exchange must be for the same product in a different size or color.
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If the requested size or color is unavailable, we will issue store credit for future purchases.
How to Request an Exchange:
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Contact our support team at [your customer support email] with your order number and details about the exchange.
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We will provide you with instructions on how to send the item back.
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Once we receive and inspect the item, we will process your exchange.
Shipping for Exchanges:
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Customers are responsible for the cost of shipping the item back to us.
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We will cover the cost of shipping the exchanged item back to you.
Damaged or Defective:
If you receive a defective or incorrect item, please contact us immediately at xtramed1um00@gmail.com. We will resolve the issue as quickly as possible by offering a replacement or store credit.
Thank you for supporting XTRA MEDIUM. We appreciate your understanding.